Contact Information Policy – ToysLab

At Toys Lab, we are committed to providing prompt and reliable customer support. You can contact us using the details below.

---

1. Customer Support Channels

Email Support
📧 toyslab.inida@gmail.com
Response time: 24–48 working hours

WhatsApp Support
📱 +91 88678 42650
Available: Monday – Sunday
Timing: 10:00 AM – 7:00 PM (IST)

For faster resolution, please include your Order ID, registered mobile number, and a brief description of your concern.

---

2. Business Information

Business Name: Toys Lab
Country of Operation: India
Platform Provider: Shopify Inc.

---

3. Support Scope

Our support team can assist with:

• Order status and tracking

• Shipping and delivery concerns

• Return and refund requests

• Product inquiries

• Payment-related queries

• General questions

---

4. Response Timeline

• WhatsApp queries are typically addressed during working hours.

• Email responses are provided within 24–48 working hours.

• Response times may be slightly extended during peak seasons, sales, or public holidays.

---

5. Escalation Process

If your issue remains unresolved, you may reply to the same email thread or WhatsApp conversation for priority review. Please include previous communication details for faster resolution.

---

6. Important Note

• Please ensure all contact details provided at checkout are accurate.

• ToysLab will only contact customers through the official email and WhatsApp number listed above.

• Do not share OTPs, passwords, or payment details with anyone claiming to represent ToysLab.