Refund policy

Return & Refund Policy – ToysLab

At ToysLab, we ensure every product is carefully packed and quality-checked before dispatch. However, if you receive a damaged or defective item, we are here to help.

1. Eligibility for Return

Returns are accepted only under the following conditions:

  • The product has a manufacturing defect, OR

  • The product was damaged during transit

2. Claim Policy

  • Return requests must be raised within 24 hours of receiving the order.

  • Claims made after 24 hours of delivery will not be accepted.

3. Mandatory Proof Requirement

To process a return request, you must provide:

  • A clear unboxing video (continuous recording from opening the sealed package until the product is fully shown)

  • Clear photos of the damaged/defective product

  • Order ID and registered contact details

⚠️ Without a proper unboxing video proof, the claim will not be eligible for return or refund.

4. Return Process

  1. Email us at toyslab.india@gmail.com or contact us on WhatsApp: +91 88678 42650

  2. Share your Order ID, issue details, images, and unboxing video.

  3. Our team will review the claim within 1–2 working days.

  4. If approved, we will arrange a replacement or provide return instructions.

5. Refund Policy

  • Once the returned product is received and inspected, a refund will be initiated (if applicable).

  • Refunds will be processed to the original payment method.

  • Refund processing time: 5–7 working days after approval.

In some cases, we may offer a replacement instead of a refund, depending on product availability.

6. Important Notes

  • The product must be unused and returned with original packaging, accessories, and invoice.

  • ToysLab reserves the right to reject claims that do not meet the above conditions.

  • All decisions regarding returns and refunds will be final after verification.

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